Approaching perfection April 9, 2007Posted by David Dirks in Management.
We have all heard that practice makes perfect. This is not true — practice makes permanent, it is feedback that makes perfect. The Big Dogz know how to give feedback. Here are some general principles about feedback and a specific process to use when giving feedback to employees.
Link feedback to a result — how does the person get better results.
Be specific — feedback is about an action, it is not about a judgment.
Balance — do not always give corrective or always positive feedback, have a balance
Do it frequently — this is customized to the employee’s performance, once a quarter is a good guideline.
Recognize significant shifts in performance — provide immediate feedback if an employee begins to slide or starts to soar.
Here is the process:
- State the objective
- Get agreement from them that is the objective
- Ask for their observation on how they are doing
- Give your observation
- Ask them “What are you going to do?”
- Ask them “What help do you need from me?”
- Offer suggestions
- Review their action plan
- Set follow up session
- Ask is there anything else they need to know
- Encourage them
Make giving feedback a priority if you want your employees to approach perfection in their jobs.