How Nice But Incompetent People Survive March 18, 2013Posted by David Dirks in Management, Performance issues.
Tags: David Dirks, dealing with incompetents, dirks on strategy, incompentent employees, managing bad performance
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Haven’t you been a bit curious as to how people you work with who might be nice (but sometimes not) and are incredibly incompetent…but yet survive to live another day. In business, you run into these people and often end up shaking your head…wondering how they do it. How is it they can be so incompetent – often at a very noticeable level – and still have a job? What gives? And you know the people I’m talking about!
A few years ago, the secret to the incompetent success was revealed to me. There was a person whom I and more than a few senior managers knew was about as incompetent as they come. Nice guy who couldn’t manage his way through a paper bag. Probably came close to getting fired more than a few times in his career but nonetheless survived. How?
Ready for this? Here are three reasons he (and the other incompetents) survive:
1. They often work cheaply. Low price point? That can be the winning number.
2. They’ll often work like dogs and do what they are told to do. I guess there’s something to be said for people who don’t talk back.
3. They’ll take abuse and keep on ticking. Remember as a kid – the inflatable bozo the clown that you could punch and it would come right back at you? That’s the one.
Apparently there is some utility value of the person who has a low labor price point and who will do the dirty work that others will not do.
Of course, there’s always the family-member problem – where a completely incompetent gets to stay because the have a blood line connect to the owner of the business. Not much you can do about them as blood truly is thicker than water, as the saying goes.
Since learning this about incompetents, I often just smile and keep on going. Incompetents have their place in the business world and I get it.
Discovering a performance issue in a global team July 6, 2009Posted by rickbron in Bronder On People, Coaching, Diagnosing performance problems, Fixing performance problems, Global communication, Global leadership, Leading globally, Performance issues.
Tags: Diagnosing performance problems, global, global interaction, Global leadership, global team, global team member performance issue, leading global teams, Signs of remote performance issue
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The Big Dogz know that the biggest problem with managing performance of a remote worker is to identity that there is a performance problem. Time, culture and technology can mask the signs that a remote employee is having a performance problem. The effective global leader is aware of potential performance problem signals. What do you look for?
Here are some specific signals your global team member may send you:
- Does not respond to email or voice mail
- Does not make regular contact with you
- Deliverables are late, does not notify you
- Other members of your global team complain to you about the work products or delivery schedule
- Does not participate in team conference calls
- Misses status reports
- Tries to redirect the performance conversation
- Turns off the IM software
- Is absent unexpectedly
- Becomes defensive about questions
- Updates are unclear or poorly worded
- Claims computer systems problems keep from getting the work done
- Describes problems in email rather than a phone call
- Spending more time surfing the internet
- Tell you everything is going “great”
- Productivity is dropping
- They are excelling at mundane tasks — ignoring major project tasks
- They do not have awareness of project or company news
Observing these signs does not guarantee there is a performance problem. A general principle to follow is “Is there something unusual happening?” When you see behavior that is not normal, this is a good indicator that something is awry. If it is not a performance problem, then it is probably something you need to become involved with anyway.
The Big Dogz use these signs as guidelines — something to start investigating. As with all performance problems, you will first want to check the person’s ability to do the task assigned. Of course, the Big Dogz do that when they give a SMART objective; but if that assessment was incorrect, now is a good time to adjust. Use the performance feedback process to get the person’s action plan to bring performance back in line with your expectation. Include in your analysis, the workload, the priority in the team for this task and other factors that may affect the person’s ability to perform. Help the person to take action to fix these issues.
If the cause of the performance issue is not ability, then explore the willingness or motivational component of performance. They may have a confidence issue relative to the task. Perhaps you will have to increase your relationship activity with this person, such as encouraging them.
Responding to remote performance issues requires the use of the same techniques and approaches you would use with a co-located performance issue. Of course it will take more time, require the use of technology and adaptation to some cultural issues. The Big Dogz know that paying attention to the potential performance issue signs will pay off in the long run.
Feed the Big Dogz March 21, 2009Posted by rickbron in Bronder On People, Coaching, Feedback, Fixing performance problems, Getting what you want, Management, Performance issues.
Tags: Coaching, coaching for top performance, differentiuate coaching, feed the Big Dogz, getting the most from people, handling substandard performance, high performance, using coaching to increase productivity
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Do you want to get even more from your top performers? The Big Dogz know that it is very effective to spend your coaching time with the Big Dogz rather than the low performers! However, some managers tend to spend their precious coaching time with the low performers trying to get them to perform at the acceptable level. Although this strategy may sound effective, it does not represent the optimum use of your time and energy. Just where am I supposed to focus? Let’s look at the range of performers you may have to manage, and then map an effective approach to investing your coaching effort with each of those performers.
Star performer — this is your go-to person. The star is highly motivated, willing to learn and is ambitious. The star performer is always looking for ways to improve productivity in your team. Normally they are self-starters and need little of your time. Just the kind of person you want on your team.
Spend most of your coaching time with this performer. It is effective to schedule very frequent coaching session to develop the contributions of this performer. It would not be an ineffective use of your time to meet with this person 2-3 times per week to provide coaching. Give them effective feedback and provide opportunities for them to develop and contribute. These performers will take up more than 50 % of your coaching time and effort. Coaching this performer will most likely stretch your coaching skills to the highest level and you will grow in your capability to coach. So, there is some personal benefit for you by spending time and energy with this performer.
Rising star performer — this performer is also highly motivated, willing to learn and ambitious. What makes this performer different from the star performer is the level of skill and experience. They really want to do whatever it takes; they just need some guidance. The rising star has some ideas about how things could be better, but is reluctant to come forward. And, by the way, this person will seldom ask you for help. Having performers like this on your team is an opportunity waiting to be developed.
This performer is your next highest ROI (Return On Investment) for using your coaching time. Encourage them to come to you for advice and support. Meet with them as often as you can; at least once per week. Have a detailed agenda on what topics you will coach this performer. Use a consistent coaching model to have them perform self-reflection on the coaching focus areas. Identify learning opportunities for them and provide encouragement. Look for opportunities to pair them with a star performer on a team activity. These performers are generally the easiest to coach. They want to learn and be successful.
Solid performer — this performer is motivated, somewhat willing to learn and is not overly ambitious. The solid performer is a person you can count upon to deliver quality work in a reasonable time. The solid performer has the process figured out and will accomplish what needs to be done. They do not feel it is their responsibility to make changes to the work process. However, they always have ideas on how things can be done more effectively. You can count on them to deliver what they say they will deliver. Having people like this on your team can allow you the opportunity to develop the stars and rising stars.
These performers are not necessarily interested in making larger contributions, nor are they slackers. They may have other higher priorities in their lives. Meet with them on a regular basis, perhaps 2-3 times per month to discuss development activities.
This performer is a good source of ideas for development opportunities for your stars and rising stars. The solid performer sees things that could be changed or improved, but is not motivated sufficiently to actually make the changes.
Some mangers try to convince the solid performer to make the effort to become a rising star. I know this because I was one of those managers! Do not take this approach. It will just irritate the solid performer and frustrate you. If the performer does express an interest in raising the performance level, be sure to take advantage of the opportunity. Often management has neglected and taken the solid performer for granted. Value the solid performer and appreciate their contributions. This performer is usually self managed and will allow you time to coach the stars and rising stars.
Struggling performer — this performer is not well motivated, wants things done the way they have always been done and is not ambitious. The quality of their work is low and it takes them longer than the performers above to get something done. They complain about the process of getting work done and have many excuses why they are not able to perform. They often give the appearance of “trying hard”. Having a struggling performer on your team is a major drain on you and the other members of your team.
This performer may have been mis-managed in their career. Probably, this performer is frustrated in their job. For almost every situation, they will explain to you why they cannot be successful. It is always someone else’s fault. Helping a struggling performer to become a solid performer is hard work and one of the most difficult coaching tasks. If you are not successful, then move them out of your team. Do not invest in regular coaching session with this performer. Effective coaches use a one time coaching approach to help the performer improve. The first step in this coaching process is to determine the source of the performance problem. Is it ability or motivation?
To find out if it is ability, ask the struggling performer what they are doing to accomplish their work. If they obviously do not know how to do it, then arrange for a development opportunity for them to acquire the skill. Monitor this process closely to insure the person has the opportunity to acquire the skills necessary. The time allocated to this activity will be in the 30-60 day window. If they cannot acquire the skills, then you will have to move them into a position where they can be successful or move them out of the business.
To find out if it is motivation, ask them how they feel about working in your team. If they have the ability to do the job, why aren’t they doing it? What motivates them? If you can, set up an environment where they will receive the motivation they need. If this is not possible, then you clearly state the consequences of poor performance. In most situations, you would put them on a 30-60 performance improvement plan. Work with your HR professional to help you meet statutory requirements.
Coaching the struggling performer takes a great deal of time and is best limited to a one-time effort on your part to help this performer improve. When you are successful in moving them to the solid performer category, treat them like any other solid performer in terms of your coaching time and effort. Many struggling performers are stuck in this category because of poor management and coaching. By paying attention and holding them accountable, you may experience one of the most positive outcomes of this type of coaching engagement. You have a high probability of helping this performer skip the solid performer category and vault to be a rising star!
Unsatisfactory performer — this performer is not only personally un-motivated, but is a demotivator for others on your team. Their work products are often incomplete and of poor quality. It is amazing how these people continue to be on the payroll. They show up late, leave early and complain about everything. Having a performer like this on your team makes more work for everyone else and drains your personal power for not handling the situation.
This performer has moved from being a struggling performer to a performer who has given up! You may have worked with this performer and they have not responded. They are most likely not skilled enough for the position and have a poor attitude about the job. Usually, when you inform the unsatisfactory performer of their status, they will make an effort to improve. However, this effort does not last, nor is it sufficient. In most cases, unsatisfactory performers lack the ability to do the job. This lack of skill is serious. A reasonable skill development activity cannot overcome this deficiency. The unsatisfactory performer is most likely suited somewhere else.
Coaching this performer is also a one-time activity and is usually a much shorter engagement than coaching the struggling performer. Get your HR professional involved because your objective is to get this person out of your team and into the job or profession that suits them.
Where are you spending your coaching resource? Are you getting the most effective ROI on your investment of time and energy?
Take a quick inventory of how you are spending your coaching time. For the next 25 business days, take a couple of minutes at the end of each day and answer these questions:
Whom did I coach today?
How much time did I spend on that coaching engagement?
(Be sure to include any preparation time you spent)
What result did I get?
After the 25 days, you will be seeing more improved results with your coaching investments! Remember, feed the Big Dogz.
Tips to survive a layoff February 3, 2009Posted by rickbron in Bronder On People, business strategy, Confidence, Dealing with change, Getting what you want, Performance issues.
Tags: add value, be more valuable, keep your job, layoff, strengthen job, survive, survive layoff
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Are you worried about your job? The Big Dogz know that sometimes it is just a matter of the economy, but you can take steps to improve your chances of keeping your job. Of course, you need to be a good performer to be considered a “keeper”. When it comes time to decide who stays and who goes, here are some strategies that can help you keep your job.
Pay attention to the small stuff
It may not seem important that you get to work a little earlier or stay a little later than others, but your boss will notice it. Look for opportunities to make observations at meetings — observations that add value. Keep the boss thinking about how much value you add. If you have been delivery near perfect results, focus on that last little bit to make your deliverables perfect. Anticipate questions before you talk to the boss. It is much more powerful to have an answer than to say you have to check it out.
Be a financial resource
In these tough times, the focus is on money. How do we make more of it and how do we spend less of it. When you are the employee making suggestions on how to reduce costs or to generate more revenue, management views you as a team player that is part of the solution; not someone we need to layoff. Look around you. Where is the waste? Where can we do it cheaper? What new markets can we go into? Once you identify some money, let the boss know the opportunity, the result and the process for doing it. It is even better if you present the results already implemented!
Display a positive attitude
Things are tough; everyone is depressed. Nobody likes depressed. Start looking at the positives around you. Frame problems as opportunities. Provide creative solutions to those opportunities. When faced with a difficult challenge, respond with what you can do, not with what you cannot do. Focus on associating with positive people; avoid the negative folks. When people start complaining, find a reason to go somewhere else. I am not suggesting you be Captain Sunshine or Pollyanna, but be a positive force. You will find others associating with you. People will follow your lead. The boss will notice it!
Pump up your skills and credentials
Now is the time to take that evening course or to get certified in your profession. If you have some special knowledge, prepare a short presentation and invite people to a lunch time session to share your knowledge. Create a “best practices” group with your peers. If you work in a global company, learn a second language so that you become more valuable. If you have skills that are not normally used on your job, offer to use these skills at work. If you are the treasurer of the local PTO, then you could help your manager with the budget. The more skills you have, the more valuable you are to the boss.
Expand your job
Management is asking everyone to do more. This situation is an opportunity for you. Not only do you want to take on more responsibility when asked, you want to look for opportunities where you can take on more responsibility. Especially important are those critical functions that no one else wants to do. However, management will notice any activity that you perform outside of your responsibility.
You can do all of these things, but if nobody notices, you are just like everyone else! Let management know you are taking action to increase your value. Let them know you are taking evening classes to sharpen your skills. Too often, we feel it is immodest to take credit. Taking credit can be the difference between having a job and looking for a job.
The Big Dogz assume a proactive role in keeping their job. You can also. If you have any other tips to help keep your job, please send them to me and I will publish them here.
Giving feedback to your manager December 12, 2008Posted by rickbron in Bronder On People, Feedback, Management, Managing up, Performance issues.
Tags: Feedback, giving feedback to your manager, giving feedback up, manager feedback, Managing up
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The Big Dogz always welcome feedback. Even when the Big Dogz are in a management position, they openly request and value feedback. Giving feedback is easy when the manager asks you for it. Not all managers are like the Big Dogz! Sometimes it is difficult to give your manager feedback, especially when they are not open to the notion of getting feedback.
The problem may be the way you deliver feedback. Most people are reluctant to receive ineffectively presented feedback. Most people are happy to receive constructive feedback. Effective feedback is about a result or a behavior that affects a result. It is not personal. When you give feedback, be specific and cite examples. Avoid labels — both positive and negative labels. Statements like “You were really professional in that presentation” or “You looked unprepared in that presentation” are not useful and do not tell the recipient exactly what is your feedback.
Examples of effective feedback are:
- Our objective was to address the objections of the customer. In the presentation you made to the customer, I saw you use sarcasm in response to a question the customer had. You said …
- I know you are working to be an effective coach. In our last session, you identified three specific actions I could take to improve my performance. I appreciate your focus on helping me.
- Our relationship is important to me. I get frustrated when you raise your voice when correcting me. Yesterday when I showed my progress report, you shouted at me.
Here are three ways to approach your manager if you have effective feedback for them:
Ask them directly if they want feedback.
Before you approach the manager, make sure you have at least one positive piece of feedback to deliver. The first step is to get the manager alone and ask, “Would you like some feedback?” Pay special attention to how the manager answers your question. If you get an uninterested or frustrated “Yeah, what?” kind of response, deliver your positive feedback and move on. Obviously, this manager is not really interested in getting feedback from you. If you are fortunate and work for one of the Big Dogz, they will respond in a positive and eager way, encouraging you to provide the feedback. When you get this response, give the positive feedback then any corrective feedback you may have.
Ask them for feedback on how you are contributing to the manager employee relationship.
If you are not comfortable asking your manager if they want feedback, then ask them to give you feedback about your relationship. An example of this question is “I value our relationship as manager and employee and I want to make sure I am contributing to that relationship. Could you please give me some specific feedback on how I am doing?”
The manger will undoubtedly have some feedback for you. Some of it will be positive, some of it corrective. Whenever the manager gives you the feedback, listen to what they say and respond with “Thank you”.
Once the manager is complete, thank them for taking the time to help you. If your manager is paying attention, they will ask you for feedback on how they are doing. Now you can deliver your feedback.
Ask them to coach you on a behavior you think they need to improve.
This is an effective technique to use with a manager not open to feedback. You identify a specific behavior you want the manager to change, and then you ask them to help you avoid the behavior. Your manager may be constantly interrupting you in meetings. Using this approach, you would ask the manager to help you reduce interrupting others in meetings. Ask the manager to give you specific tips or techniques that will help you to reduce this behavior. If the manager keeps interrupting you, go back and ask for more coaching — ask them how they would stop interrupting. It may take awhile, but this technique will work with your dedication.
Giving feedback to someone who does not request it is difficult. The Big Dogz know if they are flexible in process, they will eventually succeed in getting that feedback to the manager. Try these approaches and let me know how it works for you. Email me email@example.com
Handling feedback from your manager December 5, 2008Posted by rickbron in Bronder On People, Coaching, Feedback, Managing up, Performance issues.
Tags: behavior feedback, constructive criticism, criticism, getting feedback, handling your manager, manager feedback
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Ouch! Getting corrective feedback is not always pleasant. The Big Dogz know that corrective feedback is the most powerful feedback — it helps you grow! So how do we handle feedback from our manager? Here is the Big Dogz view on feedback.
First, we must understand there are two types of feedback — performance feedback and behavior feedback. The former is most easy to deal with. When your manager gives you a performance objective, ask your manager to provide a SMART objective.
Actionable and aligned
In addition, make sure you can check on your progress without having to interact with your manager. With these conditions, you can assess your progress on the task and seek help or coaching when needed. These feedback sessions will not be a surprise to you. The Big Dogz take responsibility for their performance on an objective and keeps everyone informed of the progress.
It is the behavioral feedback that catches us by surprise. Of course, there are two types of behavioral feedback — positive and corrective. We sometimes associate the words compliment and criticism with these types of behavior. The first thing the Big Dogz do when getting behavior feedback is to look at the feedback as a positive event. Whenever your manager gives you behavior feedback of either type, try to associate the feedback to some objective or goal you are trying to achieve. Do not take it personally!
For example, if your manager told you that you were effective in answering question at your steering committee presentation, relate that feedback to your desire to gain positive visibility in the organization. If the feedback was corrective, for example, your responses to questions were ineffective; this feedback affects the same goal.
Not everyone is competent at giving behavior feedback. Be tolerant of managers who blurt out stinging remarks. They just do not know how to deliver feedback. Do not let their lack of competency impact the value you can get from feedback. In any feedback event, ask your manager to provide specific examples.
Stay calm and do not get defensive. Make sure you understand the examples. You do not need to agree that the examples are either positive or corrective! This is the best part of getting behavior feedback. Whatever the feedback, you now know how to respond to questions when your manager is present!
After you get this type of feedback, thank your manager for taking the time to help you grow. Go back to your cubicle or quiet place and reflect on the feedback you received. In most cases, the feedback has a great deal of truth associated with it. Try to find this truth and identify how you will be more effective in the future.
If you have an opportunity to be in a similar situation with your manager again, ask them to provide you with feedback after the event. With the right preparation, you can turn a corrective feedback into a positive feedback.
Although it is sometimes painful to hear behavior feedback, the Big Dogz always ask for it. In my own situation, I have learned to value corrective feedback more highly that positive feedback! It seems that I intuitively know when I engage in successful behavior. When I engage in ineffective behavior, I tend to shift responsibility (blame) to other factors like the timing, the environment or the other person. When I learn that I contributed to the ineffective result, helps me avoid those situations in the future.
Be one of the Big Dogz! Start asking for behavior feedback today.
Exercising control November 14, 2008Posted by rickbron in Achieving goals, Bronder On People, Getting what you want, Management, Performance issues, Self reflection.
Tags: control, dominant, domineering, leadership, managing, over control
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It is difficult to be in charge. There are responsibilities and pressures to control. The Big Dogz know that if we push the control lever too far we become Domineering and the result is reduced productivity, increased costs and more stress. On the other hand, if we do not control what is going on, we will often fail to accomplish our goals.
I propose we look at two ends of the control continuum — Domineering and Dominant. These words mean different things to different people, so I want to make this distinction for this discussion:
Domineering means pushing your personal agenda and wanting to control every action of others.
Dominant means exercising influence or control, usually through leadership.
Domineering managers rarely succeed. Of course, there are exceptions to this statement, but in general, if you use a Domineering style, you will always achieve less. What are some of the signs that you may be a Domineering manager?
- You are working excessive hours.
- You personally do the most critical jobs.
- You have frequent stressful conflicts (outbursts) during the day.
- You use micro-management as a way to make sure things get done.
- Morale in your group is low.
- You believe your people are “not up to the challenge.”
- You have to make all the decisions.
You get the picture. There are many things going wrong. There are only a few people you can count on to help you achieve your goals.
Dominant managers rarely fail! Again, there are exceptions to this statement, but in general, if you use a Dominant style, you will always achieve more. Besides the opposite of the Domineering manager signs, what are some other signs you may be a Dominant manager?
- People give you feedback on your performance as the manager.
- Your people are getting awards, recognition and promotions.
- People in your department are proactive in solving problems.
- People make suggestions to you on how the department can be more efficient or effective.
- Your people know exactly what result you expect of them.
- People are exercising creativity in developing processes that are streamlined.
- There is a waiting list of people wanting to join your department.
You get the picture. There are many things going right. There are many people you can count on to help you achieve your goals.
The signs are clear. The choice is yours.
Sometimes we do not achieve the results we want and we find someone or something to excuse it away. The problem may be in your style. I have created an assessment to help you determine if you are more Domineering or more Dominant. Please download it and take it yourself, then get three people to validate your self-assessment.
When you have a validated assessment, use it to create an action plan on how you can be more effective as a manager. If you send me your action plan, I will include your actions into a future blog on how to become a more Dominant manager.
Free resources!! October 17, 2008Posted by rickbron in Achieving goals, Bronder On People, business strategy, Changing behavior, Coaching, Increasing Your Profitability, Management, Performance issues.
Tags: doing more with less, effective, efficient, productivity
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Thought that might get your attention! The Big Dogz know how to get additional resources for free. They do it by focusing on the resources they already have. Most people in the workplace are doing the best they can. They are giving you their concentration and commitment to producing at a high level. Sometimes it is the work that gets in the way of the work getting done. Here is how to get more for less in your team.
Convene a meeting with your team members and tell them you want them to answer two questions for you.
- What can we do to be more efficient?
- What can we do to be more effective?
Notice that the question is “What can we do..”, not “What can be done…”. This is an important distinction. The Big Dogz know that if you ask the latter, you will get suggestions on what others could do. The focus is on us, and what is in our control.
Let me define efficient and effective. I borrow the distinction from Tom Peters in his book, In Search of Excellence.
Efficient — doing things right
Effective — doing the right things
So you ask your people to focus on those two questions and then you leave the meeting. Tell them you will return in 45 minutes to review their suggestions. I can hear some of you saying, “Yeah, right, they will have nothing to say!’ Well, you are probably right. The first time you ask them to do this activity; they will usually produce nothing. They provided suggestions in the past. And, they have been ignored! It is no wonder that they will be reluctant to give you ideas.
Thank them for their time and concentration. Schedule another meeting within 30 days to address the same two questions. This will get them to thinking you are serious about being more efficient and effective. Keep having the meetings until they actually come up with a suggestion. Now do your secret management stuff and get that thing done! If you don’t, you can save time by not having these meetings once a month!
The people who know how to be more efficient and more effective are the people who do the work. Too often managers come up with brainstorm ideas of their own on how the department can be more efficient or effective. Most of the time these ideas could work. People like to have their own ideas. They are more likely to implement a suggestion they came up with rather than one you came up with.
The Big Dogz know that patience pays off. Keep asking your people how to do more with less and they will respond. If you have five people and they improve productivity by 20%, you have gotten another full person for free!
So, now in the next 30 days, you schedule a productivity improvement meeting with your folks. Send me an email at firstname.lastname@example.org. I want to know how it works for you.
Performance feedback September 22, 2008Posted by rickbron in Bronder On People, Coaching, Diagnosing performance problems, Fixing performance problems, Management, Performance issues.
Tags: corrective feedback, Feedback, feedback makes perfect, performance feedback, positive feedback, practice makes perfect
Most of us are familiar with the adage, practice makes perfect. And, most of us would be wrong! The Big Dogz know that it is feedback that makes perfect and that practice makes permanent. There are two types of feedback that you provide to an employee. The first of these is behavior feedback — that is how an employee is behaving. You generally do not give behavior feedback unless the behavior is affecting an employee’s performance or the performance of others. If the behavior is not affecting performance, you may consider asking permission to give behavior feedback. It is like giving someone advice.
The most common type of feedback you give an employee is performance feedback. Not only do you not have to ask permission to give this type of feedback, it is your responsibility and obligation to provide this feedback. Here are a few fundamental principles about performance feedback:
- Feedback is always linked to an objective. It is about a specific result you have asked the employee to achieve.
- Frequency of feedback is dependent upon the performance level of the employee. When performance is low, feedback is more frequent.
- Feedback is most effective when it is balanced. This does not mean you give them the classic “feedback sandwich” — something good, something negative and something good. Most employees know that traditional management training recommends this approach — and they flinch when the manager gives them positive feedback because they know the “but” is coming. By balanced, I mean give positive feedback as often, if not more often, than you give corrective feedback.
- Timeliness of feedback has a direct correlation to the motivational value and the learning associated with the feedback. The closer you provide feedback to the actual result, the more effective that feedback is.
- Effective feedback is consistent. That means when you give feedback, you follow a repeatable process and your employees know what to expect. In fact, after a few iterations through your feedback process, they will be able to do it themselves. Here is such a process:
• State the objective and get the employee to agree that is their objective.
• Ask for their observation on how they are doing
• Give your observation of specific data related to the objective
• If this is corrective feedback, ask, “What are you going to do?” Stay away from “What can we do?” You want them to own the action plan
• If the feedback is positive, then pursue how you could leverage this accomplishment for more visibility or opportunity for the employee.
• What help do you need from me
• Offer suggestions on how they can accomplish the objective
• Get them to summarize the action plan
• Set follow up meeting to discuss progress — to give them more feedback
• Ask them if there is anything else you they to know
• Encourage them
The Big Dogz know that by following this or a customized process like this one, your feedback skills will grow and you can help your employees become “perfect”.