jump to navigation

Custom coaching June 19, 2008

Posted by rickbron in Bronder On People, Coaching, Uncategorized.
add a comment
p5130012.jpg Tired of not getting the results you want when coaching? The Big Dogz know that you can only optimize coaching results when you customize your coaching choice. The customization point is the individual’s ability to do a particular task and their willingness to do that particular task. Let’s look at four customization points and the optimum coaching choice that will yield the results you are looking to achieve.


  1. Eager novice — this is an employee who is new at a specific task and is excited or motivated to perform this task. This person needs specific instructions and close control. If we do not provide the instruction and control the employee will become frustrated by having to learn everything by themselves. By providing direction and control, we insure that we build the relationship and achieve the result we expect.


  1. Reluctant novice — this is an employee who has some ability with this specific task, but might not be so confident in that ability. This person needs encouragement and an overview of how to accomplish the task. As a coach, we need to address any fears or concerns they may have and express our confidence in them to accomplish the task. We allow the employee greater leeway when it comes to control. Although we still set up frequent checkpoints, we are not as rigorous as with the Eager novice. By providing some direction and control along with strong encouragement we positively impact the relationship and achieve the results we are seeking.


  1. Reluctant master — this is an employee who has more ability with a particular task and may even have done it before under your excellent coaching. Their confidence of “going it alone” may be low, so our emphasis is on encouragement and motivation. Relative to the task instructions, we engage the employee as to how they would do it. If their approach would work, we let them use it. We ask if they would like suggestions and provide them if the response is affirmative. Using this approach, we enhance our relationship with the employee and make sure we get the result we want.


  1. Eager master — this is an employee who has mastered the task and is confident in their ability to perform the task. Our role as coach is to provide the time and resources to let them complete the task. They need no guidance or motivation. Their confidence is high and they understand the reason and importance of doing this task. We do not need to put elaborate controls in place since they will get the task done without support from us. We offer to provide support if they need it and may ask them to just let us know when the task is complete. Using this style of coaching with the eager master will result in a good relationship and the business result you asked for.


The Big Dogz know that to optimize results, we need to customize our coaching. You can achieve the same level of results by examining coaching situations and customizing according to the development level of the employee.